Unable to setup bank account for payment

I am still getting the message: "We cannot accept bank payments on this account, please try a different method." How do I get this unlocked for it is costing me $10/month extra all because of a typo when setting up my account back in March.

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XfinityMarshante

Official Employee

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438 Messages

3 days ago

Hello @user_tpnu7y, thank you for taking the time to leave a post. Sorry to hear that you are unable to update your payment preference. Payment restrictions stay on the account for a minimum of six months. Additional payment issues could extend the payment restriction.

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user_tpnu7y

Visitor

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2 Messages

@XfinityMarshante Then Xfinity needs to credit the account $10/month until said restrictions are lifted when it is no fault of the customer that restrictions were put in place.

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2 days ago

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XfinityJamesC

Official Employee

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2.4K Messages

We are here for your support, @user_tpnu7y. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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2 days ago

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user_tpnu7y

Unable to setup bank account for payment

XfinityMarshante

user_tpnu7y

XfinityJamesC

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