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shortcircuit86
1st Topic

3 Messages

Tuesday, October 3rd, 2023 7:14 PM

Closed

Unable to pay bill

I keep getting a message that says "Looks like something went wrong, please reload the page and try and try again"

I can't edit my payment methods, I can't pay my bill. I can't do anything. It says, payment information unavailable. Autopay information unavailable. I can't get anyone on the phone to take my payment. I've been trying to update my card on file for three months and I keep getting the same error when I try to do anything. I've tried several different computers, the app on my phone and nothing works. I've been on autopay for years without any trouble, now I can't do anything. 

Please help me before my service gets disconnected.

Question

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Updated 

2 years ago

 • Edited

183

1

0

XfinityAlfonso

Official Employee

 • 

1.8K Messages

2 years ago

Hello @shortcircuit86 thank you so much for taking the time to reach us with these questions about your autopay concerns. Are you logged in as the Primary or Account Manager class ID?  Have you attempted to clear cache/cookies on your browser, or opening My Account in an incognito window? 

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shortcircuit86

3 Messages

Yes, I am logged in as the Primary user. I've tried clearing cache and tried in an incognito window. I've also tried the app on my Android device. I get the same errors across browsers and devices. 

2 years ago

0

XfinityAlfonso

Official Employee

 • 

1.8K Messages

Great, thank you for confirming. We'd love to take a closer look at your account to see what's going on. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, then entering “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

shortcircuit86

3 Messages

Great, message sent!

2 years ago

0

XfinityAlfonso

Official Employee

 • 

1.8K Messages

Awesome! We look forward to assisting you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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