Visitor
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1 Message
Unable to pay bill online
Hello,
I am unable to pay my bill online or set up auto pay. I am using the app and each time it states that I have to go to the store to pay. The nearest store is an hour away, this is not feasible. I have been paying online for years without an issue.
Thank you.
XfinityTommy
Official Employee
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3.3K Messages
3 days ago
user_z22p94
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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