Visitor
•
3 Messages
Unable to Pay Bill Online
When I visit the link from the billing email (https://customer.xfinity.com/#/billing/brite), I get the following error:
customer.xfinity.com is currently unable to handle this request.
HTTP ERROR 503
When I manually go to the xfinity site and log in, and attempt to pay my bill, I get the very infamous error:
You don't have permission to access "http://payments.xfinity.com/new" on this server.
Reference #18.9d132817.1678233638.a1d279
While I understand that this is intentional, in order to increase late fee revenue and lock people into higher payments, I don't think that's a reasonable excuse. No I will not install your mobile app.
[Edited: "Solicitation"]
XfinityJoshuaG
Official Employee
•
331 Messages
1 year ago
@arajay So sorry to hear that you're running into these issues trying to make a payment. If you need any help please send us a direct message with your full name and address.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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