4 Messages
Unable to pay bill online
I am receiving an error message when trying to pay bill. “ looks like smithing went wrong” I have cleared the cache and trued using several different systems and nothing seems to work.
4 Messages
I am receiving an error message when trying to pay bill. “ looks like smithing went wrong” I have cleared the cache and trued using several different systems and nothing seems to work.
XfinityAlyssaA
Official Employee
•
1.8K Messages
2 years ago
Good afternoon @user_256r8i, and thank you for reaching out on our Community Forums today, we are sorry to hear that you are having trouble making your payment online. Rest assured, our team is here to help. Are you logged in to your online account when attempting to make your payment? You can also try making a payment through our IVR system by contacting 1-800-XFINITY.
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XfinityAlyssaA
Official Employee
•
1.8K Messages
2 years ago
Thank you so much for confirming you're logged in @user_256r8i. To confirm, you are logged in as the Primary User? May I also ask what web browser you are using and if you have tried an alternate browser? Are you having trouble accessing any other pages on your account?
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