Unable to load payments page on Xfinity - keeps giving error (something went wrong)

"Looks like something went wrong Please reload the page and try again"

Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue

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XfinityAbby

Official Employee

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565 Messages

14 days ago

Hello @user_tqi1ic, Thank you for reaching out on out community forum. Have you also tried on the Xfinity app? Or incognito mode?

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user_tqi1ic

Visitor

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4 Messages

yes same issue. the issue is from your xfinity side (server side block/error)

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14 days ago

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XfinityAbby

Official Employee

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565 Messages

@user_tqi1ic, Thank you for letting us know!

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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14 days ago

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user_7ojjs9

Visitor

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1 Message

13 days ago

Same error pop up (“something went wrong ~ reload page”) on every device. Have reinstalled the app, my devices, tried the website, nothing is working anywhere in the last few days while trying to pay my dang bill. 😑

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XfinityAngie

Official Employee

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2.3K Messages

user_7ojjs9, Thanks for reaching out to Xfinity Support. I would recommend clearing the cache and cookies. If this doesn't help, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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13 days ago

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user_hnq53r

Visitor

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1 Message

6 days ago

same issue for 2 weeks plus. Can't pay my darn bill!! then you threaten to shut off! fix the issue Xfinity

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XfinityMarcus

Official Employee

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2.1K Messages

user_hnq53r thank you for using the Xfinity Community Forums page to reach out regarding concerns making payments. I am happy to assist you with getting this error corrected. Firstly, are you attempting to process a payment through the Xfinity app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 days ago

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user_i7jsmx

Visitor

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1 Message

9 hours ago

I have had this problem with Xfinity for 2 months and counting. Every time I try to make a payment I get the error message "Looks Like Something went wrong please reload page" Ive tried making payments with agents, Ivr, app, desktop, laptop and tablet and phone and tried clearing my browser did the incognito thing with technical support that didn't work, spoke with security team, billing team, supervisors and after speaking with almost 17 people being on the phones for days and hours. This still has not been resolved. I'm literally taking my equipment in this weekend to cancel services. This isn't worth it. That not 1 person in IT can fix this. Had my IT dept manager tell the xfinity rep exactly what the problem is on their end and still problem is still happening.

1

Billing

user_tqi1ic

Unable to load payments page on Xfinity - keeps giving error (something went wrong)

XfinityAbby

user_tqi1ic

XfinityAbby

user_7ojjs9

XfinityAngie

user_hnq53r

XfinityMarcus

user_i7jsmx

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