Unable to load payments page on Xfinity - keeps giving error (something went wrong)

"Looks like something went wrong Please reload the page and try again"

Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue

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XfinityAbby

Official Employee

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537 Messages

2 days ago

Hello @user_tqi1ic, Thank you for reaching out on out community forum. Have you also tried on the Xfinity app? Or incognito mode?

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user_tqi1ic

Visitor

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3 Messages

yes same issue. the issue is from your xfinity side (server side block/error)

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2 days ago

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XfinityAbby

Official Employee

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537 Messages

@user_tqi1ic, Thank you for letting us know!

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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2 days ago

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user_7ojjs9

Visitor

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1 Message

16 hours ago

Same error pop up (“something went wrong ~ reload page”) on every device. Have reinstalled the app, my devices, tried the website, nothing is working anywhere in the last few days while trying to pay my dang bill. 😑

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user_tqi1ic

Unable to load payments page on Xfinity - keeps giving error (something went wrong)

XfinityAbby

user_tqi1ic

XfinityAbby

user_7ojjs9

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