rlf9901's profile

Regular Visitor

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1 Message

Fri, Feb 19, 2021 8:00 PM

Unable to get to an agent to get a on Demand charge removed

I am experiencing problems getting to the proper agent or department to remove 6 blocks of on demands charges on my 90 year old mothers account.   The charges were made prior to a service upgrade by Xfinity.  There is also a code in place on the account to block purchases.  

Responses

ComcastJamesH

Official Employee

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118 Messages

2 m ago

I can definitely help with any On Demand issues or concerns. If you could send me a private message with your full name, the name listed on the account (if different), and the service address associated with the account, I'd be more than happy to look into this for you.

To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.

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