LuigiBa's profile

New Poster

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1 Message

Tue, Jan 5, 2021 9:00 PM

Unable to get support for a claimed to be 24x7 service on a Billing issue

I have attempted to speak to a Billing Agent yesterday around 05:00 p.m. because the seasonal charge was not applied and I was # 34 in line waiting for the call to be answered so I gave up. It is now around midnight and I am trying again but here is the auto-reply I am getting: I’m sorry, we’re experiencing longer than usual wait times. There aren’t any chat agents available right now, but you can call 1-800-XFINITY or try chatting again later. .

Moral of the story: There is no 24x7 support and during work hours it is practically impossible to talk to an agent within a reasonable timeframe. 

Responses

Official Employee

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2.9K Messages

5 m ago

Greetings, @LuigiBa! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the experience you were having with trying to get to our billing department. We can certainly assist you here. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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