Unable to get credit from mistakes on Xfinity Mobile configuration - Corporate Escalation

I have been trying for months to get a credit for services that I was being auto billed for as a result of incorrect configuration on the Xfinity end.

1) I had 2 smart watches that were ported to another carrier a year ago, but I continued receiving charges for them as Xfinity insists that they were "Active" the entire time and will not provide any more than a $60 "courtesy credit", but I have proof that the other carrier's number was the one paired with the mobile phones and actually active on the watches.

2) I received a Google Pixel phone in Feb 2024 on a promotion. The deal was a monthly credit for the payment on the device. That was NEVER instituted. After several calls, and several visits to the store, I was assured that this was taken care of. In June 2024, the phone was lost. But... we left the phone active on the account (or thought we did) in order that the promotion still be met. Xfinity never once gave me a device credit on this phone, and now they are saying that the number that was active this whole time is on the wrong phone - a Samsung Galaxy that I actually ported to the other carrier. So, they never switched the SIM cards in the system, but now somehow this is my problem, and they will not give any credit for this device. And I have kept a non-phone active, paying them a monthly $20 fee for 15 months for nothing. 

I would like to reach the attention of an executive who actually cares what the world thinks about Xfinity. In addition to this mobile account which is now (as of Sept 4, 2025) closed entirely, I have 2 business internet accounts, and 3 residential TV/Internet accounts that I am responsible for currently. It has been as many as 5 residential accounts. That is a substantial amount of expenditure every month. I don't think that my request for $699 for a phone (that was sold to me on the premise that it was free) and $220 for watches that were not provided any service is too much to ask. I pay more than that in a single month on all of the other accounts.  In addition, what I would LOVE to do is charge an hourly rate for all of the time I have spent begging, pleading, yelling, and fighting with the stupid IVR system to get anything out of this, as well as waiting on the response on numerous tickets that never comes... just a big black hole.