Unable to get completed Retail Installment Contracts for 2 financed devices; store and phone support refuse copy

I am requesting written assistance from Xfinity Mobile regarding two recently purchased devices and their associated promotions.

Manuel Meraz, Manager of the Xfinity retail store at 1255 W North Ave, confirmed to me in writing:

“We were not able to print our specific Retail Installment Contract as we did not have access to do so in store. Please contact our Customer Service Team regarding the issue.”

I have reviewed the Xfinity Mobile Retail Installment Contract terms. The standard contract itself states that the buyer is entitled to a completely filled-in copy of the agreement. The version available online is only a generic form containing placeholders and does not establish the terms of my specific transactions.

Please provide, for each device:

1. The completed, individualized Retail Installment Sale Agreement / Retail Installment Contract.

2. The Payment Schedule Rider showing the device, cash price, amount financed, total of payments, number of payments, and exact monthly device payment.

3. The specific promotional offer attached to the transaction.

4. The accepted trade-in device and trade-in offer amount.

5. Total promotional credit, monthly credit amount, number of credit months, and expected first credit date.

6. The circumstances under which those credits can be reduced, terminated, or forfeited.

7. Written clarification as to whether the Xfinity Mobile Plus service-plan price itself is guaranteed for 36 months, or whether only the device financing/promotional-credit period lasts 36 months.

8. The expiration and eligibility rules for the first-year line discount and multi-product discount associated with the account.

I am not asking for a new quote or verbal estimate. I am requesting the actual contractual and promotional documents governing the transactions already completed.

Please create a case for this request, provide the case number, and send the responsive documents to the email address associated with my Xfinity account so I can retain them with my account records.