Skip to main content

    Support

    Offers

dgtangman's profile
dgtangman
Rousing Reactor
Expressive Exchange
Conversation Starter

Contributor

 • 

45 Messages

Tuesday, December 12th, 2023 5:45 PM

Closed

Unable to find contract discount details

My bill includes this statement: "Includes a 12 month $42.00 Contract Discount. A portion of this discount will end on Jan 14, 2024. The remainder of your discount will expire when your promotion ends on Jan 14, 2025." I'm trying to find out what my bill will be after Jan 14, 2024, and I can't find that information anywhere. The bill directs me to www.xfinity.com/myaccount for details, but I can't find details on the contract discount anywhere on that page. I tried chatting with a support agent, but the "Assistant" won't even queue me up for a chat session.

Question

 • 

Updated 

1 year ago

265

3

0

Accepted Solution

dgtangman

Contributor

 • 

45 Messages

1 year ago

I'm being prompted to mark a reply as my accepted answer, presumably by some automaton. I will point out that DMing with Xfinity Support got me the information I was looking for, but the fundamental question remains unanswered - Why does my bill direct me to a page for details on my contract discount when the page in question provides no relevant information? Why aren't the details of my contract available online somewhere? (Actually, they clearly are available, since Xfinity Support was able to provide them on request, just not available to me. This level of transparency is one of the reasons cable companies tend to rate pretty low on measures of customer trust and satisfaction.)

1

0

XfinitySara

Official Employee

 • 

1.7K Messages

1 year ago

Hey there, @dgtangman! Thanks for reaching out with your billing concerns. I definitely understand the importance of knowing what you're paying and for how long, so I'd love to help out in any way that I can today! To clarify, are you viewing either the full paper or PDF version of your bill? Or are you seeing a summary/snapshot online or within the app?

2

0

dgtangman

Contributor

 • 

45 Messages

@XfinitySara​ The PDF version of the bill.

1 year ago

0

XfinityRichard

Official Employee

 • 

1.8K Messages

Hi there, @dgtangman ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'll be more than happy to assist you with your billing questions. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityRichard

Official Employee

 • 

1.8K Messages

1 year ago

@dgtangman It was a pleasure working with you in private today and getting you taken care of. Please don't hesitate to reach back out if you ever have any further questions or concerns.-Richard

0

0

forum icon

New to the Community?

Start Here