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Samuel3489
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Visitor

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2 Messages

Wednesday, March 18th, 2026 2:45 AM

Unable to find 5 year plan

I received an email saying I was eligible for the 5-year plan, but cannot find it on my account. Just the 1 year plans.

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4 hours ago

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XfinityChelseaB

Official Employee

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2.2K Messages

5 hours ago

Hello @Samuel3489, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. To clarify, you tried through the online portal and app to get the promotion, correct?

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Samuel3489

Visitor

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Yes correct. I recieved an email about the promotion due to my 1-year guaranteed price ending in the coming months, but am unable to find the 5 year on the portal/app

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5 hours ago

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XfinityChelseaB

Official Employee

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2.2K Messages

@Samuel3489, Thank you for confirming, I appreciate it! I would like to take a deeper look into this. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 hours ago

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XfinityChelseaB

Official Employee

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2.2K Messages

4 hours ago

@Samuel3489, You were a joy to speak to, and I'm so happy we were able to go over options with you. If you need anything in the future please feel free to make another post, and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your night and stay safe.

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