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Samuel3489
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4 Messages

Wednesday, March 18th, 2026 2:45 AM

Unable to find 5 year plan

I received an email saying I was eligible for the 5-year plan, but cannot find it on my account. Just the 1 year plans.

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22 days ago

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XfinityChelseaB

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2.3K Messages

28 days ago

Hello @Samuel3489, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. To clarify, you tried through the online portal and app to get the promotion, correct?

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Samuel3489

Visitor

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4 Messages

Yes correct. I recieved an email about the promotion due to my 1-year guaranteed price ending in the coming months, but am unable to find the 5 year on the portal/app

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28 days ago

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XfinityChelseaB

Official Employee

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2.3K Messages

@Samuel3489, Thank you for confirming, I appreciate it! I would like to take a deeper look into this. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

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XfinityChelseaB

Official Employee

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2.3K Messages

28 days ago

@Samuel3489, You were a joy to speak to, and I'm so happy we were able to go over options with you. If you need anything in the future please feel free to make another post, and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your night and stay safe.

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Samuel3489

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4 Messages

Hello, I was wondering if I would be able to speak or my options for the five year plan again

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22 days ago

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XfinityEricB

Official Employee

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3.2K Messages

 

Samuel3489 We are always happy to review options with you at anytime. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 days ago

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Samuel3489

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4 Messages

Thank you, messenge has been sent.

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22 days ago

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