U

Visitor

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1 Message

Mon, May 10, 2021 7:01 PM

Unable to downgrade service online

Apologies if this is a repeated post - it wouldn't allow me to private message without posting first.

My bill has continued to rise repeatedly and I need to either get a better deal or downgrade my package. However, when I try to go to the "change plans" link on my account, it only gives me options that are upgrades from my current tv/internet bundle. I don't need more channels or faster internet, so this hasn't been helpful. How can I downgrade my service online?

Thanks!

Responses

Official Employee

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216 Messages

1 m ago

Hello there, @user_915571. I'd love to help review options to save you the most money possible. :) Please send me a PM with your name and address at your earliest convenience. 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

Official Employee

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2.5K Messages

1 m ago

It was so great working with you, user_915571. Happy to hear you're all set. :) Have a good one! 

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