Visitor
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2 Messages
Unable to deliver messages to Xfinity assistant
I've tried every way to communicate with the assistant nothing works it always says not delivered tap to retry I spent two hours trying to send a hello message and I can't talk to it to get a refund for the two now wifi passes I purchased which I can't access because I never received the email for it and I have talked with over 20+ agents trying to get that and my prepaid wifi fixed no ones been able to do anything
XfinityKei
Official Employee
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2.6K Messages
3 hours ago
@user_dvhwki I’m sorry to hear of the issues you're having with your Now Wi-Fi pass. My apologies as our team is limited when it comes to Now WIFI accounts so inquiries, troubleshooting and credits requests can only be done through a dediated specialty chat queue for support at https://www.xfinity.com/xfinityassistant/
Rest assured our team wants to ensue this gets resolved for you.
Are you able to log into your NOW Wi-Fi portal?
There's a log in at the top right-hand corner https://www.xfinity.com/support/articles/now-wifi-pass
Do you run into any issues when you're logging in?
Have you checked your spam and junk folders for those emails?
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