Skip to main content

    Support

    Offers

U
user_4f6d70
1st Topic

Visitor

 • 

5 Messages

Friday, May 19th, 2023 6:05 PM

Closed

Unable to Confirm ACP Eligibility

I've been approved for ACP (for a dependent) and am entering the number provided by the National Verifier into Xfinity's ACP application, but I get an error that Xfinity is unable to confirm eligibility. I've tried via SSN as well. Xfinity refers me back to the National Verifier and they refer me back to Xfinity. How can I get this resolved?

Question

 • 

Updated 

2 years ago

431

1

0

CCShan

Official Employee

 • 

443 Messages

2 years ago

@

user_4f6d70   Thank you for reaching out regarding the ACP application error. Are you getting an error about a specific quality not being able to be verified such as DOB, social or Identity? Does the information on your application match exactly as it was entered on the ACP application? 

 

3

0

user_4f6d70

Visitor

 • 

5 Messages

@XfinityShan​ Everything is exact. No specific quality, just a generic "We’re unable to confirm your ACP eligibility at this time" with a button to visit the National Verifier website. Which is where I've already been found eligible.

2 years ago

0

CCShan

Official Employee

 • 

443 Messages

@user_4f6d70 If everything matches, then the next step would be to reach out to our Internet Essentials team as they are specifically trained to assist with the ACP process. You can reach them at 

  •   1-855-8-INTERNET(1-855-846-8376) 

 

Hours of operation are from 8 AM to Midnight (EST), seven days a week.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

XiniMari3

Visitor

 • 

1 Message

This always happens to me. Internet Essential customer service always helps and has no issue. I don’t understand why they haven’t fixed that glitch with the “unable to confirm”. It’s been like this for almost a year. They need to update that and figure out why it’s not letting us put it through manually without having to call. Everything can be so simple 

2 years ago

0

forum icon

New to the Community?

Start Here