1 Message
UNABLE to change to BANK ACCOUNT
I was trying to change my payment method from card to bank account for the promotion, but I kept getting the message, "We cannot accept bank payments on this account, please try a different method." whenever I try to add a new bank account either on the app or Xfinity website. I have talked to at least 20 reps, even the automated system and they all have had no idea about this for the past 3 months. Seems that my account will be locked for a couple of months, can I reset my account or open a new account to resume my current plan?
XfinityThomasC
Official Employee
•
2.6K Messages
5 months ago
Hello, @user_9wh5gq
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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