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user_2t8szb
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Friday, December 26th, 2025 11:49 PM

unable to change payment method

I received an email offering a $10 discount to pay via my bank account instead of my credit card. After entering my bank info and clicking the Continue button, I get a spinning circle on the Continue button and never get a response. Please advise me on how to make this update.

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1 day ago

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XfinitySean

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13 days ago

Thanks for taking the time to reach out through our community forums, user_2t8szb! Sorry to hear that your having issues updating your payment method. To confirm, did click on a link in the email to enter your bank info, or did you sign in directly through the Xfinity website and perform the steps listed on our support page here. 

 

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user_2t8szb

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I clicked the link in the email. 

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12 days ago

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user_2t8szb

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Also I had to manually enter my bank account info. My account is with Morgan Stanley, which uses UMB Bank but I don’t have a direct logon for UMB Bank. 

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12 days ago

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XfinitySean

Official Employee

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369 Messages

Thank you for confirming, user_2t8szb! Did you happen to catch the email address that the message came from?

 

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12 days ago

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user_2t8szb

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5 days ago

xfinity@updates.xfinity.com

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