Visitor
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1 Message
unable to change payment method
I received an email offering a $10 discount to pay via my bank account instead of my credit card. After entering my bank info and clicking the Continue button, I get a spinning circle on the Continue button and never get a response. Please advise me on how to make this update.
XfinitySean
Official Employee
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345 Messages
5 hours ago
Thanks for taking the time to reach out through our community forums, user_2t8szb! Sorry to hear that your having issues updating your payment method. To confirm, did click on a link in the email to enter your bank info, or did you sign in directly through the Xfinity website and perform the steps listed on our support page here.
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