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user_2t8szb
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6 Messages

Friday, December 26th, 2025 11:49 PM

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unable to change payment method

I received an email offering a $10 discount to pay via my bank account instead of my credit card. After entering my bank info and clicking the Continue button, I get a spinning circle on the Continue button and never get a response. Please advise me on how to make this update.

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Updated 

6 months ago

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XfinitySean

Official Employee

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775 Messages

6 months ago

Thanks for taking the time to reach out through our community forums, user_2t8szb! Sorry to hear that your having issues updating your payment method. To confirm, did click on a link in the email to enter your bank info, or did you sign in directly through the Xfinity website and perform the steps listed on our support page here. 

 

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user_2t8szb

Visitor

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6 Messages

I clicked the link in the email. 

6 months ago

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user_2t8szb

Visitor

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6 Messages

Also I had to manually enter my bank account info. My account is with Morgan Stanley, which uses UMB Bank but I don’t have a direct logon for UMB Bank. 

6 months ago

0

XfinitySean

Official Employee

 • 

775 Messages

Thank you for confirming, user_2t8szb! Did you happen to catch the email address that the message came from?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

6 months ago

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user_2t8szb

Visitor

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6 Messages

6 months ago

xfinity@updates.xfinity.com

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XfinityKassie

Official Employee

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2.6K Messages

 

user_2t8szb Thank you! Let's take a look on my end, and see what the next best step is going to be in updating your payment method. To begin, please send a Direct Message with your name, and service address. 
 
 
Click "Sign In" if necessary
Click the "Direct Message" icon 
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

6 months ago

0

user_2t8szb

Visitor

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6 Messages

I just did what you asked. I'm sorry for the delay in response. I don't get notifications when there has been a response posted here.

6 months ago

0

user_2t8szb

Visitor

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6 Messages

Has any progress been made on figuring out how I can sign up for the discount?

6 months ago

0

XfinityAldrik

Official Employee

 • 

2.6K Messages

Thank you for getting back to us @user_2t8szb! We will be responding to your DM soon!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

6 months ago

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