1 Message
Unable to cancel
I submitted a request for a callback to cancel on April 27th - supposed to call me in two days; never got a call. On May 3rd, I scheduled a callback for a specific time on May 4th, but couldn't answer. Now I can't use the schedule callback any more - it says "Try again", and the insanely frustrating AI agent never connects me with a person.
How can I cancel this service? Should I just start doing chargebacks at this point?
XfinityEricB
Official Employee
•
2.1K Messages
1 year ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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