Visitor
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5 Messages
Unable to Cancel Wifi Service
I have called 8 times and each time the receptionist has confirmed I do not need to pay anything and that they will cancel my plan. They even confirmed that I am unnecessarily being billed after I have left the apartment and tried to cancel the plan and that there is no usage so they should refund that payment. Fast forward a week, my account has another 90 dollar charge. I do not even live in this apartment they are billing for nearly 4 months now. I have paid an extra 4 months of added fees after they threatened to call a credit bureau on me??? I do not want a 7 year strike for something that this [Edited: "Inflammatory"] company can handle via a website. What [Edited: "Language"] is wrong with this [Edited: "Language"] service. Either give me an email I can contact to cancel the plan and get a refund on all the stuff I am being billed for or I will take this to court. I AM TIRED OF THIS [Edited: "Language"].
[Edited: "Solicitation"]
user_831omu
Visitor
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5 Messages
15 days ago
@Xfinity Support Hello tell me what to do ASAP, I am sick of this.
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EG
Expert
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113.3K Messages
14 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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2K Messages
14 days ago
@user_831omu Thank you for using Xfinity Forums for letting us know about this situation and I am sorry to hear that this has been your experience. We are able to assist you here with this concern.
Please send us a direct message with your full name and service address to get started.
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