Visitor
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1 Message
Unable to cancel TV plan using My Account
I need to cancel my TV service as it is WAY too much. I just want internet service. Xfinity My Account won't let me make any changes online. Any help?
Visitor
•
1 Message
I need to cancel my TV service as it is WAY too much. I just want internet service. Xfinity My Account won't let me make any changes online. Any help?
Responses
ComcastBianca
Official Employee
•
83 Messages
1 m ago
Hi, @user_1929f7! Thank you for reaching out for assistance with your account. I understand how important it is to stay within budget, and I'm happy to assist you with making changes to your account to lower the monthly cost. Can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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