Visitor
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1 Message
Unable to cancel the internet service
on April 6, 2026, I returned my internet equipment to Xfinity and requested that my internet service be disconnected. As of today, I have not received confirmation of the disconnection or and final bill. I have contacted technical support multiple times via chat and phone, but nothing has changed; I am still receiving bills for a service that I requested to be disconnected on April 6, 2026. Right now, the debt is already $100, and every month they'll charge me an additional $50.
XfinityJustinC
Official Employee
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2.3K Messages
6 hours ago
Hello, @user_ee1q3v thank you for reaching out over Xfinity Forums. I completely understand the concern regarding the account closure being requested earlier in the month, and not receiving confirmation and still getting a bill. If I was in your shoes I'd be reaching out as well to get this corrected. You've contacted the right place for assistance and I can help ensure the account is closed and billing matches the day you returned the equipment and were expecting the disconnection to occur.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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XfinityJustinC
Official Employee
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2.3K Messages
6 hours ago
@user_ee1q3v thank you for sending the direct message with the requested information. I was able to locate that, and will follow up with you there to continue to assisting with the account disconnection concern.
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