Unable to Cancel Service

@user_dnnnh7

Thanks for reaching out to us. I do apologize if we didn't set the proper expectations on what to expect when you cancel your account with Xfinity. This link has great information on the process of cancelling your services https://www.xfinity.com/support/articles/important-information-when-canceling-services and what to expect if you're owed a refund since we bill a month in advance.  

Depending on your billing date and when you cancelled your account you may have already been billed for the next billing cycle. This link https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill has great information on how you can view your detailed bill which will show your billing dates and the dates you are billed for.   I'll be happy to take a look at your account to make sure the cancellation is put in and set the proper expectations. Go ahead and send me a direct message including your first and last name and your complete service address to get started

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message