1 Message
Unable to Cancel Service
Hello, I recently moved to an area that is not covered by Xfinity for Internet service. I need to cancel service to my previous location, but I get an error when trying to schedule a callback that says: "We're having some trouble scheduling your callback". I haven't been able to get in contact with a human to help me cancel my Internet service. Please help!
XfinityTy
Official Employee
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376 Messages
1 year ago
Hello @klaytonkowalski! Thank you for reaching out to our team on Forums. You've definitely reached the right team of people to assist you with getting your service cancelled. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
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