Contributor
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39 Messages
Unable to CANCEL Peacock free subscription, called Xfinity they assure me they cancelled it, they didnt...
I dont want the FREE Peacock sub because To get the ad free version I still have to pay an additional $13.99 a month to upgrade it which is of course ridiculous because you can get the entire plan without a free subscription for that amount of money and it won't allow me to upgrade it for the $6 a month to ad free which is what it should be.
I spent an hour on the phone with xfinity they said they canceled it over and over they said this BUT it is not canceled it still shows up on both the Peacock Page and the xfinity page that I have the free subscription to Peacock and I must get it canceled permanently so I can somehow get the ad free added to my existing older Peacock account please please please!!!!!
I have contacted Peacock support and they are working on this but I need XFINITY to PLEASE do something here!! Thank you !!
p.ss I guess it is important to note I have an INTERNET ONLY plan so I cant do anything on an Xfinity box about cancelling, there is NO WAY to do it myself on the Xfinity webpage.
XfinityBillie
Official Employee
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3.3K Messages
4 days ago
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