Unable to add new payment method.

Hi!

I'm trying to add a new payment method to my Xfinity account, but I'm being met with an error.

"You can't add a new payment method yet.

We need to verify your contract information to keep your account secure. Make sure to add your phone number and email address if you haven't already."

My account has both a phone number, as well as a verified email attached to it. I've been able to receive verification codes to both. But, I'm still unable to change anything on the account.

Any sort of help would be greatly appreciated, thanks!

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XfinityJosephA

Official Employee

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1.8K Messages

14 days ago

Hello, @user_jcrr16 thanks for the detailed post. Are you able to test the feature at www.xfinity.com and using the Xfinity app on a few devices? If this happens on multiple devices, and using both resources this will help us diagnose the issue.

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user_jcrr16

Visitor

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2 Messages

Hi, I've tested it on two different computers, as well as on a phone.

I've tried it while connected to my internet, as well as disconnected and using my phone service.

It seems to be an issue with the account itself, instead of a device issue.

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14 days ago

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XfinityJosephA

Official Employee

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1.8K Messages

We appreciate you doing all you can user_jcrr16 by testing on a few devices. We’ll take a closer look at your account and take the right actions to help. When you have a chance please send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.

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14 days ago

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user_jcrr16

Unable to add new payment method.

XfinityJosephA

user_jcrr16

XfinityJosephA

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