Unable to add bank account to set up as auto pay.

Hello - I have a Xfinity WiFi. I am facing issues in setting up AutoPay option via my bank account. The Xfinity portal does not give me an option to add a bank account under AutoPay. When I use the Bank Account option under New payment method, it shows me an error message stating that my Xfinifty account cannot accept payments from a checking account. Please help.

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XfinityBenny

Official Employee

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1.2K Messages

2 hours ago

@user_z3qhkn Thanks for adding a post. Are you able to use the Xfinity app instead of the portal? I have the steps for you to add your checking acct here: https://www.xfinity.com/support/articles/setting-up-auto-payments

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user_z3qhkn

Visitor

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2 Messages

Hey - thanks for the prompt response. I referred the link that you shared. But I am not able to add my checking account is the app as well. It says "Only credit/ debit cared are accepted at this time.

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2 hours ago

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XfinityShawn

Official Employee

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2K Messages

@user_z3qhkn You may need to call in to see if a representative can add that for you since we are unable to do that on our end.

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51 minutes ago

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user_z3qhkn

Unable to add bank account to set up as auto pay.

XfinityBenny

user_z3qhkn

XfinityShawn

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