Unable to access old address (account is already linked) to download previous billing statements.

I recently moved to a new address (this month) and I forgot to download my billing statements for May 2025 to July 2025. My accounts for both addresses are already linked, but I am unable to switch accounts. There is no option for me to switch to an old inactive account, only to unlink it. My statement history only reflects this month as it is a new address. I also have nothing in my transaction history for 'the last 6 months' as there is only the current statement pending.

I opened the emails for the statements I am looking for and clicked 'view bill' but I get rerouted to a web page with an error, thus I am not able to access these statements for those few months this way either.

Why can't I access my old billing statements from my old address if both my accounts are linked? I need to submit them for reimbursement but I am unable to find or access them at all.

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XfinityJohnG

Official Employee

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2K Messages

7 days ago

Thank you very much for reaching out here @user_w1ly15. I would be happy to look into any issue with finding that information on the prior account for you. When you log in to either the Xfinity.com site or your Xfinity app, when you click the Account icon, is there a switch account option listed?

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user_w1ly15

Visitor

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2 Messages

@XfinityJohnG Hi there, there is a 'switch account' button listed, however it redirects me back to '/billing/services' reflecting my current address and not my old address. Checked all the links (statement history + transactions) and there is still no history beyond my current address.

I am truly unable to switch accounts and see my old billing statements to download them

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7 days ago

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XfinityJohnG

Official Employee

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2K Messages

Thank you for checking that for us @user_w1ly15. I would be happy to take a look further into that prior account for you. Could you send me a direct message with the full name and complete address for your current service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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7 days ago

Billing

user_w1ly15

Unable to access old address (account is already linked) to download previous billing statements.

XfinityJohnG

user_w1ly15

XfinityJohnG

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