3 Messages
Unable to access billing
I recently made changes to my Xfinity service plan. Since then I received a couple bills in the mail, and paid them as normal.
Now, I haven't received one or possibly two bills. I tried logging in to my online profile on the Xfinity site, and my usual account has nothing due. I see there has been another account added to my profile, which is where I assume my current bills are, but I can't access this account.
The Xfinity site tells me the page is hidden due to user permissions, that I am only a "member" and not the "primary member". This is my only profile. There is no "primary member".
Can someone please help me get access to my billing?
Thank you.
Accepted Solution
XfinityRichard
Official Employee
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1.6K Messages
15 days ago
It was a pleasure @user_8phlbd working with you in private and getting your log in concerns addressed and resolved. Please don't hesitate to reach back out if there are any further questions or concerns we can assist you with.-Richard
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XfinityRichard
Official Employee
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1.6K Messages
16 days ago
Hi there, @user_8phlbd Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry for the inconvenience and frustration this is causing you by not being able to log into the Xfinity APP. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
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