3 Messages
Unable to access billing to setup autopay
I have been attempting to access "billing" to setup autopay --
I've tried via the xfinity app on my phone and on my computer using chrome (i've cleared my cache/cookies and used incognito with no luck).
On my computer -- I see the "billing" page but with 3 blank boxes and the only visible box is "transaction history"
On the app via my phone -- I just see 3 loading dots and can't even see the "billing" page
I need help accessing the billing page to set up autopay -- why is this a common issue for others as well???
CC_Tony
Retired Employee
•
1.4K Messages
5 months ago
@eufraedd
in the Xfinity app (you may be asked to sign in using your Xfinity ID and password) to see what your user role is? Members and Viewers are not able to see billing details online. This can only be done by the Primary user and Managers.
Hello and thank you for your post. We really appreciate bring your concern to us. Can you go to the Account and Identity page or Account settings
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