Skip to main content

  • Home

  • Getting Started

    • Offers

E
eufraedd
1st Topic
1st Like

3 Messages

Thursday, December 5th, 2024 12:35 AM

Unable to access billing to setup autopay

I have been attempting to access "billing" to setup autopay --

I've tried via the xfinity app on my phone and on my computer using chrome (i've cleared my cache/cookies and used incognito with no luck).

On my computer -- I see the "billing" page but with 3 blank boxes and the only visible box is "transaction history"

On the app via my phone -- I just see 3 loading dots and can't even see the "billing" page

I need help accessing the billing page to set up autopay -- why is this a common issue for others as well???

Question

 • 

Updated 

22 days ago

13

1

Was this helpful?

XfinityTony

Official Employee

 • 

1.2K Messages

22 days ago

@eufraedd
Hello and thank you for your post. We really appreciate bring your concern to us. Can you go to the Account and Identity page or Account settings in the Xfinity app (you may be asked to sign in using your Xfinity ID and password) to see what your user role is? Members and Viewers are not able to see billing details online. This can only be done by the Primary user and Managers.

4

0

eufraedd

3 Messages

Under my name it says "Primary"

Like

Reply

22 days ago

0

XfinityTony

Official Employee

 • 

1.2K Messages

@eufraedd, thank you for checking. Can you try rebooting your modem and then trying again? This is assuming that you are connected to your in-home Wi-Fi right now.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

22 days ago

0

eufraedd

3 Messages

@XfinityTony​ it's a new modem/gateway I got today -- it's been rebooted

Like

Reply

22 days ago

0

XfinityTony

Official Employee

 • 

1.2K Messages

@eufraedd, go ahead and send a DM to Xfinity Support. I'd like to look over your account to see what is going on. I'll see you there!

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

22 days ago

0

forum icon

New to the Community?

Start Here