Unable to Access Billing Management and Autopay

@XfinitySara​ Yes, we have tried a number of troubleshooting methods, including logging out/logging in, force quitting the app, we've tried it on my mobile app and my wife's mobile app, we've spoken to a number of billing agents who have all said something like "try again later," but it's been 3 days now. I have some screenshots depicting what we are both seeing. The mobile app and desktop are not able to load our upcoming payment info, our Bill Settings have options for Autopay and Payment Methods greyed out, and the "Looks like something went wrong" error pops up whenever we try to access anything.

Also, thank you for your response here on this forum, and thank you for looking into this with me. I appreciate you, @XfinitySara and I hope you are well. :) 

Hi @user_cc3bdb I was able to find more information about what's going on and with some of our customers having issues ranging from signing in xfinity.com and our mobile apps, including Stream. We're working to resolve this issue as quickly as possible and appreciate your patience! 

Hi, @XfinityKei​ . Thank you. Does that mean that we are unable to pay our bill due to the issue on Xfinity's side? Will we be notified when the issue is resolved? And are we at risk of incurring any fees as a result of this issue?

Thank you, again. I appreciate the response.

These are great questions! From our end we can check back with you once we have an update and confirm that everything is all set for making payments. If any late fees are added we can apply a credit for you!