U know charges

Hi everyone,

​I signed up for a new internet plan online and during the entire checkout process, the total due today explicitly showed as $0. However, when I received the confirmation email shortly after, it stated that I have a $125 deposit required on the account.

​There was zero mention of a deposit or upfront fee anywhere during the online ordering process.

​Has anyone else experienced this discrepancy? How can I get an official Xfinity agent here to look into my order details and waive or correct this charge?

​Thanks for any help!