Typical day of dealing with Comcast customer service.

Checked Comcast bill - $367. The bill should be less than $230 because I canceled TV services early in the cycle that had been paid for.

Called Comcast customer service.

• Endless loop of nonsense with the automated system. Somehow, I managed to get in line to speak with an agent. I chose to have the agent call me. Was told the call would come sometime in the next 44 minutes.

Started a chat with an agent

• Given incorrect information.
• The agent corrected the information when informed that it was incorrect.
• Asked for transcript. Agent said a transcript would be sent and asked for my email.
• Two hours later and still no transcript.

Agent calls me.

• I do not recall her name.
• She was extremely rude, obnoxious and constantly talked over me. 
• She yelled. I yelled. She hung up.

Called Comcast customer service

• Endless loop of nonsense.

Went to Chat

• Asked agent for a contact number to someone in corporate
• Agent tells me someone (corporate) will call me in 10 minutes. 
• Over 1 hour later - no call.

Sent a message to Tom

• Get automated email telling me someone will contact me in 24 hours.

In summary. Another 3 hours of my time spent trying to get answers to a problem that Comcast created. If anyone within management wants to know why Comcast's customer service is rated so poorly - they only have to try it out for themselves.