New Poster
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6 Messages
Typical day of dealing with Comcast customer service.
Checked Comcast bill - $367. The bill should be less than $230 because I canceled TV services early in the cycle that had been paid for.
Called Comcast customer service.
- Endless loop of nonsense with the automated system. Somehow, I managed to get in line to speak with an agent. I chose to have the agent call me. Was told the call would come sometime in the next 44 minutes.
Started a chat with an agent
- Given incorrect information.
- The agent corrected the information when informed that it was incorrect.
- Asked for transcript. Agent said a transcript would be sent and asked for my email.
- Two hours later and still no transcript.
Agent calls me.
- I do not recall her name.
- She was extremely rude, obnoxious and constantly talked over me.
- She yelled. I yelled. She hung up.
Called Comcast customer service
- Endless loop of nonsense.
Went to Chat
- Asked agent for a contact number to someone in corporate
- Agent tells me someone (corporate) will call me in 10 minutes.
- Over 1 hour later - no call.
Sent a message to Tom
- Get automated email telling me someone will contact me in 24 hours.
In summary. Another 3 hours of my time spent trying to get answers to a problem that Comcast created. If anyone within management wants to know why Comcast's customer service is rated so poorly - they only have to try it out for themselves.
Quadro
Contributor
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32 Messages
7 months ago
Lately, when i click on contact us, and Xfinity Assistant and when i type in Agent, need a agent, it doesn't go through anymore. So recently someone told me to click on the direct message icon in the upper right, i did that and the employee i was talking too barely got back to me when i sent him messages, he also said he sent a one time pass code, so i ask him what number is on file , he said he didn't even know, and everytime i sent him a message he never got back to me. No offense, but what kind of employees are working for comcast now? lol.
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XfinityJeniece
Official Employee
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3.4K Messages
7 months ago
Hey there, ekimfromnj, thanks for reaching out through Xfinity Forums regarding your billing concerns. We want to ensure you are being billed correctly and this is not the customer experience we want you to have. I would be happy to take a look at your account details to get to the bottom of this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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