Two agents said they credited me back the early termination fee but the balance was still there
I moved to an area without xfinity service so my connection was cancelled on Jan 31.
Recently I received the bill with $30 early termination fee (paper bill forwarded by USPS).
I chatted with an agent Sheldon on Mar 30, he said he'd waive this fee by put credit into my account.
Somehow he only put $2 credit so I still have $28 in my balance.
So I chatted with another agent Chanakya yesterday morning and was told (again) that I'd be credited and no need to worry.
Today I checked my account, it's still $28 in my balance.