U

Visitor

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2 Messages

Tuesday, April 13th, 2021 5:56 PM

Closed

Two agents said they credited me back the early termination fee but the balance was still there

I moved to an area without xfinity service so my connection was cancelled on Jan 31.

Recently I received the bill with $30 early termination fee (paper bill forwarded by USPS).

I chatted with an agent Sheldon on Mar 30, he said he'd waive this fee by put credit into my account.

Somehow he only put $2 credit so I still have $28 in my balance.

So I chatted with another agent Chanakya yesterday morning and was told (again) that I'd be credited and no need to worry.

Today I checked my account, it's still $28 in my balance.

Please help.

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Problem Solver

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874 Messages

4 years ago

Hi @user_cc610f, thank you for reaching out over Xfinity Forums. I am sorry to hear you have had this experience. I would be happy to help. I will need to gather some personal information first. Can you send us a private message with your full name, full name of account holder (if different), and service address? To send a private message click the chat icon in the right corner and select the shared handle "Xfinity Support" to send the message. We look forward to hearing from you!

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