Visitor
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1 Message
TV is offline
The TV went offline two days ago during the hurricane. Still not back.
Will we get credit on our monthly bill for the days when we didn't have service?
Visitor
•
1 Message
The TV went offline two days ago during the hurricane. Still not back.
Will we get credit on our monthly bill for the days when we didn't have service?
EG
Expert
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108.3K Messages
7 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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1.8K Messages
7 months ago
@user_603b75 Welcome to our community forum and thank you @EG for moving this so we can help. I hope you and your loved ones are safe after being affected by the hurricane ❤️ Do you know if multiple people are having the same issue in your area?
You can always visit our Xfinity status center or use the Xfinity app to view the status of the services and equipment in your area, and even troubleshoot any issues that may arise in the future. That page also allows you to request a credit for any time you didn't have service.
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