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user_j2hsyq
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Sunday, August 9th, 2026 2:25 PM

TV box charge

Billing question on a residential account in Florida. I have an unreturned TV box charge for equipment that isn't in my possession, agreed for removal on several past calls but it keeps returning. I'd also like to discuss seasonal plan options. Could someone pick this up by direct message? Thank you,
[Edited: "Personal Information"]

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11 hours ago

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XfinityEricB

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3.5K Messages

12 hours ago

 

user_j2hsyq Thanks for reaching out to us about the box charge returning after having the box removed for a short time. Was the box returned, or lost? When we put in a ticket to have it removed a team does a search in our system for the device, but if they can't find it within our system as returned it would return if the request to remove wasn't completed correctly for the condition of why it was removed. 
 
For a seasonal hold on an account you can set them up here Seasonal Management - Vacation Holds - Xfinity, and we are happy to answer any questions you may have about them. 

 

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