Cableornot's profile

New Poster

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7 Messages

Thu, Sep 3, 2020 4:00 PM

TV Adapter vs TV Box

Why do I get charged the same amount every month for a TV Adapter that just gets the regular TV channels (Adapter) when for the same amount every month my TV BOX gives me the TV Channels PLUS On Demand, DVR, Peacock, etc?

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

8 m ago

Easy solution would be to swap it out for the tv box with the same price point.

New Poster

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7 Messages

8 m ago

I'm trying. They sent what was supposed to be a TV Box to replace the TV Adapter. Had to call to even get Xfinity to recognize what was sent. Took 30 minutes on the phone for them to get it up & running. When I said still not Demand, she told me it would come up shortly. Well it didn't. When I called back the same day, this person said I had been sent a TV ADAPTER not a TV Box. He could not send me the correct thing until they received at least 1 of the TV Adapters back. The closest store (and UPS shipping) is an hour away. NOT a happy camping as I'm still being billed.

New Poster

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7 Messages

7 m ago

UPDATE-After spending over 6 hours on the phone with Xfinity and being told by at least 3 someone higher up would be calling me I have yet to receive a call. After sending me ANOTHER TV adapter vs a TV box I was told until they got 1 of the TV adapters back they couldn't send the correct thing, a TV box. I finally packed up the 2 TV adapters, 1 TV Box and Modem and had someone drive me to the closest Xfinity Store (about 45 minutes away-broken leg so couldn't drive myself). Due to Coovid all the equipment was scanned in & left at the door. I received 2 TV boxes and a new modem. Thankfully I got a very long time employee who knew what equipment I needed. Got home, hooked it all up and finally can get the TV I'm paying for on BOTH TVs AND My laptop who's speed had drop to the low 20s (BLAST Internet-up to 200 speed) was finally getting data fast enough to stop dropping when using WIFI. Obviously my Modem had a problem. Up till now I really had no other choice for Internet. However as I was struggling to get Xfinity to do something another company started laying fiber optic in my area. I have now locked in a price for 1 TB Internet with this Company that is no higher than I was paying already and the price is the same for as long as I live in my current house. Will still get TV from Xfinity.

ComcastChe

Official Employee

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6.1K Messages

7 m ago

Hi @Cableornot

 

We appreciate you for using the Xfinity Forums. I'm sorry for the experience you've had while trying to have the correct equipment shipped and the speed issues you were having. I'm happy; however, you were finally able to get the correct box and have since found a resolution for your internet issues. If you need any assistance with your TV services in the future, please contact us here, and we'd be happy to help however we can. We appreciate you for being a loyal customer. Take care! 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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15 Messages

2 m ago

I have 3 tvs in the house.  One box is a DVR, the other is a cable box, and the last is now called an "adapter".  I just noted today that the adapter doesn't get the same channels as the other tv box.  What?  It used to.  How is this possible?  I pay the same for the adapter as the tv box.  7.50/mo.  What should I do?  I can't get anyone on the phone at Comcast.  Maybe I'll go downtown to their office and bring this adapter with me.  If I'm paying the same for both these boxes, I want the box that gets the channels I am paying for.  

(edited)

Official Employee

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184 Messages

Hello, @Frustration-1, thank you for reaching out in our forum and giving me a chance to help you with your TV equipment concerns. I can definitely take a look at your equipment and help with getting to the bottom of this. I wouldn't want to be paying more for less either, so I get where you're coming from. In order to get started can you please send me a private message with your full name and full address by clicking the chat icon in the top right?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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15 Messages

2 m ago

Trying to ComcastMarcos.  When I click on the peer to peer chat it doesn't let me type in "ComcastMarcos" to chat you. Unless I don't know what the chat icon is.  It says "no results found" when I type in your name. 

(edited)

Official Employee

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184 Messages

@Frustration-1, thank you for attempting to send me a message through our new chat feature. It's odd it didn't automatically take you to the messaging screen. Can you please enter "Xfinity Support" in the "To:" field? That should enable to you start a new private message and we can roll up our sleeves and get to the bottom of things. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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15 Messages

2 m ago

I did ask you asked.  It does take me to the messaging screen.  I click to compose a message once there and type in ComcastMarcos.  It doesn't find your name. 

(edited)

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