TV Adapter vs TV Box

I'm trying. They sent what was supposed to be a TV Box to replace the TV Adapter. Had to call to even get Xfinity to recognize what was sent. Took 30 minutes on the phone for them to get it up & running. When I said still not Demand, she told me it would come up shortly. Well it didn't. When I called back the same day, this person said I had been sent a TV ADAPTER not a TV Box. He could not send me the correct thing until they received at least 1 of the TV Adapters back. The closest store (and UPS shipping) is an hour away. NOT a happy camping as I'm still being billed.

UPDATE-After spending over 6 hours on the phone with Xfinity and being told by at least 3 someone higher up would be calling me I have yet to receive a call. After sending me ANOTHER TV adapter vs a TV box I was told until they got 1 of the TV adapters back they couldn't send the correct thing, a TV box. I finally packed up the 2 TV adapters, 1 TV Box and Modem and had someone drive me to the closest Xfinity Store (about 45 minutes away-broken leg so couldn't drive myself). Due to Coovid all the equipment was scanned in & left at the door. I received 2 TV boxes and a new modem. Thankfully I got a very long time employee who knew what equipment I needed. Got home, hooked it all up and finally can get the TV I'm paying for on BOTH TVs AND My laptop who's speed had drop to the low 20s (BLAST Internet-up to 200 speed) was finally getting data fast enough to stop dropping when using WIFI. Obviously my Modem had a problem. Up till now I really had no other choice for Internet. However as I was struggling to get Xfinity to do something another company started laying fiber optic in my area. I have now locked in a price for 1 TB Internet with this Company that is no higher than I was paying already and the price is the same for as long as I live in my current house. Will still get TV from Xfinity.

Hi @Cableornot, 

We appreciate you for using the Xfinity Forums. I'm sorry for the experience you've had while trying to have the correct equipment shipped and the speed issues you were having. I'm happy; however, you were finally able to get the correct box and have since found a resolution for your internet issues. If you need any assistance with your TV services in the future, please contact us here, and we'd be happy to help however we can. We appreciate you for being a loyal customer. Take care! 

I have 3 tvs in the house.  One box is a DVR, the other is a cable box, and the last is now called an "adapter".  I just noted today that the adapter doesn't get the same channels as the other tv box.  What?  It used to.  How is this possible?  I pay the same for the adapter as the tv box.  7.50/mo.  What should I do?  I can't get anyone on the phone at Comcast.  Maybe I'll go downtown to their office and bring this adapter with me.  If I'm paying the same for both these boxes, I want the box that gets the channels I am paying for.  

Trying to ComcastMarcos.  When I click on the peer to peer chat it doesn't let me type in "ComcastMarcos" to chat you. Unless I don't know what the chat icon is.  It says "no results found" when I type in your name. 

I did ask you asked.  It does take me to the messaging screen.  I click to compose a message once there and type in ComcastMarcos.  It doesn't find your name. 

So, are adapters supposed to be charged the same as regular TV boxes (7.50/mo)? If so, when did that policy start?