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user_hrn1n2
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Sunday, March 22nd, 2026 4:28 PM

Turn off auto pay

I accidentally turned on auto pay because the place where you make the choice has on or off selection too close together. I tried to turn it back off, but no luck. It seems that once you sign up,, even if it's accidentally, they seem determined to keep you on it. I have the same issue that another person has, which is that they love to send my bill just before I'm to be paid for the month. I get paid on the 3rd and it's due on the 1st, I guess. In some places it says it's due on the 3rd, but if I look up my balance where you put in your card, it says it's due on the 1st. I tried to change the date thinking that might fix things, but I get a message saying "something went wrong"! NSS!! Doing anything on the app seems to be pointless. I guess I'll call them and sit on hold for a while and pray that I'll finally be connected to somebody who can take it off auto pay.

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3 hours ago

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XfinityEricB

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3.2K Messages

3 hours ago

 

user_hrn1n2 We can assist you with turning off autopay here if you need help. We can't set it up for customers as that requires information we don't want provided here at any time, but we can switch it to off for you if needed. To confirm when you say you tried to change it to a later date, were you referring to moving the date permenantely? I ask because that is possible through the app, and this will walk you through the steps if you are trying to do so:
  1. Sign in to xfinity.com with your Primary Xfinity ID.
  2. Click the Billing card or Billing & Pay and select View Bill & Transaction History.
  3. Scroll to Bill Settings and click Bill Due Date.
  4. Choose a new date from the drop-down menu and click Continue.
  5. Review your changes and click Submit.

Note: You must have completed one billing cycle and have no past due balance to be eligible for this change.

 

It doing that is where you get the "something went wrong", then you would want to speak to a billing agent over the phone to get it moved for you. If you would like us to assist with turning off autopay at any time, let us know and we are happy to help. 

 

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