Visitor
•
1 Message
Trying to stay
Hello. 20 year customer. Glofiber is new to the area and is offering a much lower rate. I have had a good relationship with Comcast and would prefer to stay.
Help?
Visitor
•
1 Message
Hello. 20 year customer. Glofiber is new to the area and is offering a much lower rate. I have had a good relationship with Comcast and would prefer to stay.
Help?
Accepted Solution
XfinityJoe
Official Employee
•
953 Messages
2 days ago
Good morning @gscott8075 thank you for your 20 years of loyalty. All of us at Xfinity truly value your business, and we want to be your service provider for years to come. We would be happy to do an account review with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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