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user_x3ncd3
1st Topic

Visitor

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3 Messages

Friday, October 31st, 2025

Trying to set up auto pay, keeps saying "We need to verify your contact information to keep your account secure"

It keeps saying "We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already" when i try to set up autopay. i have already added my email and phone number........other people have the same error, PLEASE HELP

i have tried this on different browsers and devices, same issue,

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12 hours ago

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XfinityOrlandoM

Official Employee

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2.7K Messages

13 hours ago

@user_x3ncd3

Thanks for reaching out to us, once you update your contact information. I recommend closing the website and clearing the caches and cookies or uninstalling the Xfinity app and reinstalling it. Then log back into your account and should have you go through the verification process and then you can go to the billing portion and set up the auto pay.

 

Let me know if the information I provided helps you in getting your auto pay set up

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user_x3ncd3

Visitor

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3 Messages

just tried both - did not work.....other people have had this issue and that also didnt work for them

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13 hours ago

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XfinityOrlandoM

Official Employee

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2.7K Messages

@user_x3ncd3

That's very strange being that the autopay functions are self-service option. Go ahead and send me a direct message so we can take a deeper look at your account, please include your first and last name and complete service address

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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13 hours ago

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user_x3ncd3

Visitor

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3 Messages

they arent helping so far. this person had the same issue

https://forums.xfinity.com/conversations/billing/need-to-verify-contact-info/672ec566f5a02920e7294f35

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12 hours ago

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