1 Message
Trying to remove TV services off my plan
Hello, I noticed that having TV services onto my plan was adding a lot. I don't even use the TV services so I was wondering if it's possible to remove it off my plan. I've read that other people on Xfinity don't have to pay for the TV services and solely pay for internet services.
XfinityJohnG
Official Employee
•
1.8K Messages
5 months ago
Thank you very much for reaching out to us here @honeyvee1107. I will be happy to explore any internet only options we have from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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