Visitor
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1 Message
Trying to pay my bill
I called the usual number I have always called today to make a payment on my account over the phone just like I do every month. Today when I tried to make a payment the AI voice told me I cannot make a phone payment and would have to go to a store. I cannot go to a store to make a payment as it’s over 30 miles away from where I live and my bill as of today is past due. Can I call and talk to an agent to make a payment over the phone ?
XfinityNatalie
Official Employee
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892 Messages
2 hours ago
Greetings, user_05te7q! Thanks for reaching out with your payment concerns. We are sorry to hear you are having trouble making a payment over the phone. You may use our alternative options here at XFINITY Bill Pay. Are you currently able to login with your XFINITY ID and password on our XFINITY Website to check why you may be receiving a payment error over the phone?
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