Visitor
•
1 Message
Trying to pay my bill keeps kicking me out
I've changed my password cause they told me too did everything told still cant get into my account on app or online
Visitor
•
1 Message
I've changed my password cause they told me too did everything told still cant get into my account on app or online
XfinityNasser
Official Employee
•
59 Messages
24 minutes ago
Hi, @stanley18. Thank you for reaching out over the Xfinity Community Forums to raise your concern regarding login issues on the Xfinity app. You've come to the right place!
To get up to speed I have a few questions if you don't mind:
1. How are you attempting to sign in, mobile app or web browser on a computer?
2. Did you receive a link to reset your password where you have to enter the new one twice before it successfully changes?
3. Have you enabled two-factor authentication on your Xfinity profile?
(edited)
0
0