Trying to pay bill

I have been trying to pay my bill online for a few weeks. I am directed to visit a store which I am unable to do. I’ve reached out 3 times to agents through Xfinity assistant and twice I was told the problem was corrected. The 3rd time I was told they couldn’t help me. My service is suspended, I just want to pay my bill!!

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XfinityRaf

Official Employee

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1.4K Messages

4 hours ago

Good morning @user_wq19yu. When you try to pay your bill online, are you receiving an error message?

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user_wq19yu

Visitor

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3 Messages

I get a message saying I need to make a payment in person

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4 hours ago

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XfinityRaf

Official Employee

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1.4K Messages

Thank you for confirming. Our team cannot accept payments, but there are still a few non-online options. If you head over to https://www.xfinity.com/support/articles/pay-your-bill-echat, you'll find a few options including calling our national number, using your X1 voice remote, and visiting a Western Union Quick Collect location. Let us know if you run into any issues.

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4 hours ago

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user_wq19yu

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3 Messages

@XfinityRaf thank you for the suggestions but none of that worked out. I actually spoke to someone at Xfinity and they were unable to help me. I will have to find a way into a store I guess!

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3 hours ago

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XfinityRaf

Official Employee

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1.4K Messages

Sorry to hear that none of those options helped @user_wq19yu. If you need anything non-payment related, please let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 hours ago

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Billing

user_wq19yu

Trying to pay bill

XfinityRaf

user_wq19yu

XfinityRaf

user_wq19yu

XfinityRaf

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