Visitor
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1 Message
Trying to Lower my Bill [Edited]
I am leaving this review as I am utterly disgusted with what I have gone through in the last week. I've been trying to lower my existing accounts monthly charges.
My monthly bill has gone up to $258 from $183. This is all due to 2 promotions that expired from a year ago, when I added on mobile service to my bundle. They don't offer any price reductions after they have you as a customer. I have been in the store twice with service agents. Also online with chat bots that is a total waste of time.
I could go on and on about this but I just wanted to let people know what they may be getting themselves into. Customer service does not offer any sympathy or solutions to lowering this new ridiculously high bill. I have never left a negative review before, but I believe that now is the time to express my feelings and let others know.
The employees do not seem to care If they lose my business as they said, that is just the way the company is run and there are no solutions to lowering bills for existing customers.
I have been a customer of theirs for over twenty years.I go all the way back to comcast days.
XfinityMatthew
Official Employee
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1.3K Messages
4 hours ago
Hello @user_zha5pe we appreciate you leaving your complaint and the 20 years of service. I am sorry that no solution has been found to this point. Our team would be happy to assist with looking into all of your services to see what possible savings we have. We just recently launched some new plans that have been able to cut costs for a lot of existing customers. But I will need to check you plan for more specifics. If you'd like us to look into this for you please send us a direct message with your full name and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
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