1 Message
Trying to get to a live agent but the Xfinite Assistant only puts me into a doom loop
To ease the holiday stress, I moved our payment due date to the day after Christmas; however 2 days ago our service was interrupted because it says we missed our payment due date even though the app still shows the newly arranged due date of next week. The billing information also appears to be incorrect, but that is secondary as we need to have internet access for my son’s school work and for some job responsibilities. I’ve been trying to use the Xfinity Assistant (which is not a live agent despite what we are told) to resolve this or get help to resolve it, but it only will tell me the incorrect billing information and that our service was interrupted because we missed our due date of next week and puts me into the the same loop over and over again instead of getting me assistance. So much for avoiding that holiday stress.
EG
Expert
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110.7K Messages
5 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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2.1K Messages
5 months ago
@ADuser_7hk56j
Thanks for reaching out to us, this link https://www.xfinity.com/support/articles/set-up-payment-arrangement has great information on how you can set up a payment arrangement when you have a past due balance. I know what is like to need a little more time, I would be happy to help to review the account to see if we can setup an arrangement.
If you could please send our team a direct message with your full name and full address,
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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