Visitor
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3 Messages
Trying to get bill credit for MONTHS
Hi,
I have been an Xfinity internet customer for the last 10 years at my current address. I have had Xfinity internet and mobile for over 2 years.
In February 2023, I added my wife's phone to Xfinity Mobile, because I was told I would get a $20/month credit on my internet bill for adding a line. Since then, I have been calling every month when I get the bill, because the credit is not on there. EVERY TIME, I get bounced between Xfinity Internet and Xfinity Mobile with multiple long holds in between. After about 30-45 minutes, I finally get to talk to somebody who feels like they know what they are doing, and they check everything and assure me that the credit has been set up correctly and I should see it on the "NEXT BILL". However, the next bill shows up next month without the credit on there.
I AM SICK OF THIS CYCLE. I can't believe this is how Xfinity treats loyal customers.
HOW CAN I GET THIS ADDRESSED????
Thanks.
Rohit
XfinityEva
Official Employee
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1.6K Messages
2 years ago
@user_688e43 Thank you so much for taking the time to reach out to us on our Xfinity Community Forums and providing details of your concerns. This is not the experience we want for you. I see some tickets on your account and would like to work on this with you. Please send us a direct message.
To send a direct message:
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user_688e43
Visitor
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3 Messages
2 years ago
I have done this as you advised. Let's see if this can help get the issue addressed, which 5 months of phone calls to multiple customer service agents have not been able to. I'll update this thread with the resolution, if any.
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user_688e43
Visitor
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3 Messages
2 years ago
I tried the direct messaging route as was advised by the employee, but my issue has still not been addressed. They are refusing to provide the $20/month bill credit that was promised for adding an additional mobile line and instead telling me that my plan only provides a $10/month discount (which is for setting up auto bill pay, and has nothing to do with the mobile bill credit). BAIT AND SWITCH is what comes to mind!! It has been 6 MONTHS with no resolution at this point. IS THIS HOW COMCAST TREATS LOYAL CUSTOMERS??!! NEED BETTER COMMUNICATION BETWEEN INTERNET AND MOBILE TEAMS!!
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user_go2dds
1 Message
1 year ago
Hi. I’ve been with Xfinity for years. I’m trying to get an iPad for my daughter and is asking me to check my credit. Why do they need to check my credit when I’ve been with them for years?? It’s saying I have too many devices on my account and I don’t! I only have my WiFi box.
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